CUSTOMER INFORMATION
We believe that the purchase of a work of art requires time and dialogue. We love to assist and communicate with our customers to provide the technical support necessary to evaluate all the features of an artwork in order to proceed with its purchase even at great distance.
We take care of supervising all phases of the packaging and will arrange with you the choice of the most suitable and safest courier to use for shipping.
HOW TO PURCHASE:
To purchase the works presented on the website, please contact our Head Office by Phone +39 3534079895 , WhatsApp or Email info@kinskygallery.com
PAYMENTS:
Payments must be made via bank transfer upon receipt of the POF (Purchase Order Form).
COLLECTION AND DELIVERY:
Purchased works are stored at our headquarters, where they can be collected directly by the buyer or delivered to the destination specified by the buyer. All shipping and (mandatory) insurance costs are borne by the buyer and are estimated prior to the signing of the POF.
PACKAGING:
Packaging is professional and secure, using suitable materials to ensure the protection of the works during transport. When necessary, customized wooden crates – both in size and weight – will be used for the shipment. The cost of packaging is included in the product price.
TRANSPORT:
We use exclusively specialized couriers as we handle antique and delicate items. We offer both national and international delivery services.
IN CASE OF DAMAGE:
If the item and packaging show obvious damage caused by the carrier, it is advisable to accept delivery with reservations. This will allow you to request, in accordance with current regulations, reimbursement for damages from the carrier.
We decline any liability for damage caused by the carrier used to transport the purchased item. Acceptance of the above is necessary condition for completing the purchase of the item. For further information please consult the sale conditions.
COSTS:
All shipping and insurance costs (at the client’s expense) will be customized and estimated at the time of purchase, depending on the destination, type of packaging required and the value of the work.
DELIVERY TIMES:
Delivery times vary depending on the destination. However, we strive to guarantee prompt delivery within 12-20 days.
CUSTOMERS RESIDING OUTSIDE ITALY:
If the purchased work requires a permit from the Superintendence of Cultural Heritage for export from Italy, delivery times may vary from 2 to 3 weeks (see note on Fine Art Permits).
EXPORT DOCUMENTS – FINE ART PERMITS:
We ensure that the necessary documentation for the export of the works sold is obtained, as well as the certificate of free export from Italy, issued by the Superintendence of Cultural Heritage, which certifies that the work does not belong to the Italian cultural heritage and can therefore be exported freely. The legislation in force since 2016 provides for reduced processing times for works with a declared value of less than 50.000 euros, set at the discretion of the expert committee. On average 2-3 weeks from the date of submission of the request. All costs related to this procedure are included in the price of the work.
CERTIFICATE OF AUTHENTICITY:
All works presented are accompanied by a Certificate of Authenticity issued by the Gallery.
RIGHT OF WITHDRAWAL: Article 64 of Legislative Decree No.206 of 06/09/2005
The customer may exercise the right of withdrawal from the contract concluded with the seller within the terms and according to the procedures established by applicable law. For further information, please consult the sale conditions.
STRADA CROVA DI VAGLIO N°2
12045 FOSSANO (CN)
ITALY
© 2026 Kinsky Gallery